Very bad service!!!

We had a burglary at our home, and our alarm system nerver went off, no tampering signal was send through, but our whole alarm system was disconnected and damaged. Further more, they didn't receive signal for a WHOLE day, and they didn't even phone me once to inform me or send out a unit to come and check! When I phoned them on Tuesday asking when are the technician coming to fix our system, the lady wasn't even aware of us, nor who responded to our call on Monday Afternoon. The other frustrating problem is to get hold of the technical department at the Bloemfontein branch, is impossible. The one lady working at the department seldom responds on my email. I even send an email (and yet again CC the lady from the Bloemfontein department in) to another person at head office, regarding the alarm report, where the JHB phoned me back and said the Bloemfontein branch will be in contact with me, yet again if I wanted to know when and how late my alarm system will be replaced, I had to send an email, asking please in lighten me, as I have to make arrangements for someone to be home. Very unhappy with their service!!!!