Very bad response time.

I've been with ADT for almost 2 years. Last year November I had a break in at my house. By the time they got to my house the perpetrators were gone with over R13000 worth of goods. I lost R2600 in insurance excess fees February this year same story. My spare phone was ****** and the perpetrators gone before ADT arrived. Today the alarm went off again. I went to my house with a few co workers. We got to the house, caught the perpetrator WITH my TV which the perpetrator dropped and damaged. It took the responce officer 25 minutes to get to my house. He couldn't find the place as he was new in the area. He told me he asked the other officers who knew the area about the location but didn't get a response. He couldn't tell me why he wasn't shown all locations before he was assigned to the area. Neither could his supervisor. At the time he got the call out he was literally FIVE MINUTES away! Again I have to pay R2600 excess for a new TV! This is not funny anymore and I am FED UP!