Very bad experience

I have been with ADT from September 2021 and I had countess issues with ADT, from armed response not showing up to ADT claiming false records that I have exceeded my limit armed response a month when they haven't even showed up and failed to provide sufficient records.

Lastly never ever press the panic button. I pressed the panic button twice when I heard 2 men outside my house. My instruction on my profile is clear DO NOT PHONE when panic button is used.

ADT phoned me and Julia admitted she did not read the instructions when I questioned why my instruction was ignored Sipho the supervisor claimed they only saw my instruction when I was already on the line with them and there was no clear indication that I was in distress.

Fact the armed response officer found the 2 men infront of my property but I wasn't in danger according to ADT control room.

This means I can have a gun to my head press the panic button and ADT will still ignore instructions and phone

If there was any other security company covering my area I would have left ADT a long time ago.

You pay a security company to feel safe not to phone when you feel you are in danger totally unacceptable and it's not the first time I had issues with ADT l. Since 2021 this is easily the 9th or 10th incident