1 reviews | Active since Jun 2017
Very Bad
ADT come to my house to check my senior on the 20.01.2025 and told my mother the senior is fault and they will call me and mother ask me did ADT called you about the senior and i told her no on the same day. I called ADT service center on the 21.01.2025 and i was told the technician Daniel will email me the quote did not received it and i called again on the 22.01.2025 and i spoke to them again and i was told it will be a charges to replace the senior and they can give me a prices because of the prices on the seniors and they need to book the tech to come to my house on Friday and it will be no costed because they need to see which senior will work best than they will give me the quoted on the same day they email me the quote at 14H31 pm by Anja Jordaan for the technician and the quote is R5608.30 because they need to replace ids xwave 2 hubby for R1596.18 and two xwave 2 seniors for the amount of R3280.60 and they sub total is R4876.78 -VAT 15% - 731.52 and total of R5608.30 and i check on the website for the price of the xwave 2 hubb and xwave 2 senior and i got different prices on the xwave 2 hubby as R609.00,R635.00,R735.00 and R971.75 far less than ADT price and two seniors for R1298.00 and also less than ADT.
I can buy me the xwave 2 hubby for R609.00 and installed myself but I'm going to have a problem with the seniors and ADT also charge me so high for my cameras power supply and the quote R2999.00 and i bought a power supply on takealot for 9 channel for R264.00 and i stalled it myself and it still working 100 percent.
They also don't reply back on your email and it is the only time when i said today no reply back from you to talk about the quoted maybe drop the prices or see how to help the customer and i said i am going to put on hello peter. I got a response back said my query was referred to manager to assist and i am still awaiting on manager with no feedback.
ADT are *****'s and they over charges they customers and this is a pensioner and still they charge her heavy on the bill as well.
We take note of your complaint. Your concerns have been escalated to the Technical Managers and someone will be in contact with you shortly to advise on the way forward. Kind regards
Fidelity-Adt
We take note of your complaint. Your concerns have been escalated to the Technical Managers and someone will be in contact with you shortly to advise on the way forward. Kind regards
Fidelity-Adt
I'm still awaiting on your reply and spoke to someone and she told me she will speak to the manager and technician manager and i now you going to say we can help you must pay the amount billed and you did not even did something.
I'm still awaiting on your reply and spoke to someone and she told me she will speak to the manager and technician manager and i now you going to say we can help you must pay the amount billed and you did not even did something.
I'm still awaiting on you for the answer on review i send about your services and over bill and now people can see how is ADT services not even the head office can call you back as per they promise nor the services center and they want to proacted you but they can even give you answer back and i think over seas ADT company is problem but than South Africa.
I'm still awaiting on you for the answer on review i send about your services and over bill and now people can see how is ADT services not even the head office can call you back as per they promise nor the services center and they want to proacted you but they can even give you answer back and i think over seas ADT company is problem but than South Africa.
ADT all I can say now to you is you are ****ed *******.
ADT all I can say now to you is you are ****ed *******.
ADT all I can say now to you is you are ****ed ******* and I feel all you guys pain that ADT did to you and my mother and I think we must vote ADT out south Africa or out of business because they services is full of **** and Not even the head office reply back or call about the problem and the complaint department don't even reply or call. So this people don't care about the customer and they safety at all and the only thing they care is not make they pockets full of money.
My mother and will buy the xwave 2 hubby from takealot and instaled it at no cost be ADT will to repay us and they don't even protect us at all and my busy to find out prices fro other security company s how wiil hep us better than ADT.
I now that they will never reply back or call me back that is not they job don't have customers services at all and don't know how to speak to the customers even if the customers are pensions and I'm not going to wasted my breath any more on ADT because now customers services at all i hope my mother come right with one good security company so we can leave this **** security company ADT and i 'am now ordering the iwave 2 hubb from takealot to install in my house will just fellow the cables.
ADT accounts department wait for our call to cancel our contracted with you.
ADT all I can say now to you is you are ****ed ******* and I feel all you guys pain that ADT did to you and my mother and I think we must vote ADT out south Africa or out of business because they services is full of **** and Not even the head office reply back or call about the problem and the complaint department don't even reply or call. So this people don't care about the customer and they safety at all and the only thing they care is not make they pockets full of money.
My mother and will buy the xwave 2 hubby from takealot and instaled it at no cost be ADT will to repay us and they don't even protect us at all and my busy to find out prices fro other security company s how wiil hep us better than ADT.
I now that they will never reply back or call me back that is not they job don't have customers services at all and don't know how to speak to the customers even if the customers are pensions and I'm not going to wasted my breath any more on ADT because now customers services at all i hope my mother come right with one good security company so we can leave this **** security company ADT and i 'am now ordering the iwave 2 hubb from takealot to install in my house will just fellow the cables.
ADT accounts department wait for our call to cancel our contracted with you.
We apologize for the delayed response to your complaint. Your concerns has been escalated to the Branch Manager and someone will be in contact with you shortly to advise on the way forward. Kind regards
Fidelity-Adt
We apologize for the delayed response to your complaint. Your concerns has been escalated to the Branch Manager and someone will be in contact with you shortly to advise on the way forward. Kind regards
Fidelity-Adt
We apologize for the delayed response to your complaint. Your complaint has been escalated to the Technical and Branch Managers and someone will be in contact with you shortly to advise on the way forward. Kind regards
Fidelity-ADT
We apologize for the delayed response to your complaint. Your complaint has been escalated to the Technical and Branch Managers and someone will be in contact with you shortly to advise on the way forward. Kind regards
Fidelity-ADT
