CD
CLINTON D

1 reviews | Active since Jun 2017

23 Jan 2025, 15:03

Very Bad

ADT come to my house to check my senior on the 20.01.2025 and told my mother the senior is fault and they will call me and mother ask me did ADT called you about the senior and i told her no on the same day. I called ADT service center on the 21.01.2025 and i was told the technician Daniel will email me the quote did not received it and i called again on the 22.01.2025 and i spoke to them again and i was told it will be a charges to replace the senior and they can give me a prices because of the prices on the seniors and they need to book the tech to come to my house on Friday and it will be no costed because they need to see which senior will work best than they will give me the quoted on the same day they email me the quote at 14H31 pm by Anja Jordaan for the technician and the quote is R5608.30 because they need to replace ids xwave 2 hubby for R1596.18 and two xwave 2 seniors for the amount of R3280.60 and they sub total is R4876.78 -VAT 15% - 731.52 and total of R5608.30 and i check on the website for the price of the xwave 2 hubb and xwave 2 senior and i got different prices on the xwave 2 hubby as R609.00,R635.00,R735.00 and R971.75 far less than ADT price and two seniors for R1298.00 and also less than ADT.

I can buy me the xwave 2 hubby for R609.00 and installed myself but I'm going to have a problem with the seniors and ADT also charge me so high for my cameras power supply and the quote R2999.00 and i bought a power supply on takealot for 9 channel for R264.00 and i stalled it myself and it still working 100 percent.

They also don't reply back on your email and it is the only time when i said today no reply back from you to talk about the quoted maybe drop the prices or see how to help the customer and i said i am going to put on hello peter. I got a response back said my query was referred to manager to assist and i am still awaiting on manager with no feedback.

ADT are *****'s and they over charges they customers and this is a pensioner and still they charge her heavy on the bill as well.

0
Replies (17)
Adt Security
Adt Security's reply23 Jan 2025, 15:45
Official
Dear Clinton Davids
   We take note of your complaint.  Your concerns have been escalated to the Technical Managers and someone will be in contact with you shortly to advise on the way forward.   Kind regards  
 Fidelity-Adt 
CD
CLINTON D's update24 Jan 2025, 09:06
Reviewer Update
Hi,

I'm still awaiting on your reply and spoke to someone and she told me she will speak to the manager and technician manager and i now you going to say we can help you must pay the amount billed and you did not even did something.
CD
CLINTON D's update24 Jan 2025, 12:03
Reviewer Update
Hi,

I'm still awaiting on you for the answer on review i send about your services and over bill and now people can see how is ADT services not even the head office can call you back as per they promise nor the services center and they want to proacted you but they can even give you answer back and i think over seas ADT company is problem but than South Africa.
CD
CLINTON D's update24 Jan 2025, 14:15
Reviewer Update
Yes this is services from ADT than i don't know how they proacted they clients.
CD
CLINTON D's update24 Jan 2025, 15:26
Reviewer Update
Elwyn the tech manager called me told me that my mother can take a 10 percent discount on the total amount of R5608.30 and he said i must let him know what my mother said i ok will ask her and i called my mother and she said it still to much for her still and i phone back on Elwyn number *** and it just ring and he does not answer my call and i a call ADT on *** and did go to the tech and i ask to speak to Elwyn and the lady said i must hold on while she get hold of him and she come back said he is driving can speak to me but he will email the technical manager to hear if the can give a other 10 percent discount and we can even help my mother because we also don't have money too and i think the best way is buy the unit from the website and put my self in and I'm doing they work for free.
CD
CLINTON D's update24 Jan 2025, 21:40
Reviewer Update
I still didn't not even get a answer from them as yet and they said you can chat your ass off here by hello Peter and we not going to reply back and they must know all people look at hello Peter to see how good your services are but ADT services are ****ed up and my mother says she going to cancel ADT and chat to help 24 and other security companies to see if she can get a better price for a pensioner because they Bill as a normal person that's still young and working not as a old person.
CD
CLINTON D's update25 Jan 2025, 22:31
Reviewer Update
You see it's only me that replying on my own stuff and they can answer me because they know I'm right and they are robbing people a lot like pensioners that can't not pay that amount and they can even life with that little money than you get people like
CD
CLINTON D's update25 Jan 2025, 22:43
Reviewer Update
You see it's only me that replying on my own stuff and they can answer me because they know I'm right and they are robbing people a lot like pensioners that can't not pay that amount and they can even life with that little money than you get people like ADT how's knocking people like this and I know I can get this stuff less the amount they charge my mother and my ma said we must stay with it like this and I think it is unfair to my to live with like this than she must still pay them for this services and every year to pay for the radio's not far at all and they give a special just for January free alarm installation and services the system too and you watch when this free alarm installation is over than they going to bill you sky high.

ADT all I can say now to you is you are ****ed *******.
CD
CLINTON D's update26 Jan 2025, 13:48
Reviewer Update
I feel all you guys pain that ADT did to you and my mother and I think we must vote ADT out south Africa or out of business because they services is full of ****.
CD
CLINTON D's update26 Jan 2025, 18:47
Reviewer Update
Not even the head office reply back or call about the problem and the complaint department don't even reply or call. So this people don't care about the customer and they safety at all and the only thing they care is not make they pockets full of money.
CD
CLINTON D's update27 Jan 2025, 08:09
Reviewer Update
Elwyn the tech manager called me told me that my mother can take a 10 percent discount on the total amount of R5608.30 and he said i must let him know what my mother said i ok will ask her and i called my mother and she said it still to much for her still and i phone back on Elwyn number ********** and it just ring and he does not answer my call and i a call ADT on ********** and did go to the tech and i ask to speak to Elwyn and the lady said i must hold on while she get hold of him and she come back said he is driving can speak to me but he will email the technical manager to hear if the can give a other 10 percent discount and we can even help my mother because we also don't have money too and i think the best way is buy the unit from the website and put my self in and I'm doing they work for free and i I still didn't not even get a answer from them as yet and they said you can chat your ass off here by hello Peter and we not going to reply back and they must know all people look at hello Peter to see how good your services are but ADT services are ****ed up and my mother says she going to cancel ADT and chat to help 24 and other security companies to see if she can get a better price for a pensioner because they Bill as a normal person that's still young and working not as a old person and You see it's only me that replying on my own stuff and they can answer me because they know I'm right and they are robbing people a lot like pensioners that can't not pay that amount and they can even life with that little money than you get people like and You see it's only me that replying on my own stuff and they can answer me because they know I'm right and they are robbing people a lot like pensioners that can't not pay that amount and they can even life with that little money than you get people like ADT how's knocking people like this and I know I can get this stuff less the amount they charge my mother and my ma said we must stay with it like this and I think it is unfair to my to live with like this than she must still pay them for this services and every year to pay for the radio's not far at all and they give a special just for January free alarm installation and services the system too and you watch when this free alarm installation is over than they going to bill you sky high.

ADT all I can say now to you is you are ****ed ******* and I feel all you guys pain that ADT did to you and my mother and I think we must vote ADT out south Africa or out of business because they services is full of **** and Not even the head office reply back or call about the problem and the complaint department don't even reply or call. So this people don't care about the customer and they safety at all and the only thing they care is not make they pockets full of money.

My mother and will buy the xwave 2 hubby from takealot and instaled it at no cost be ADT will to repay us and they don't even protect us at all and my busy to find out prices fro other security company s how wiil hep us better than ADT.

I now that they will never reply back or call me back that is not they job don't have customers services at all and don't know how to speak to the customers even if the customers are pensions and I'm not going to wasted my breath any more on ADT because now customers services at all i hope my mother come right with one good security company so we can leave this **** security company ADT and i 'am now ordering the iwave 2 hubb from takealot to install in my house will just fellow the cables.

ADT accounts department wait for our call to cancel our contracted with you.

CD
CLINTON D's update27 Jan 2025, 12:17
Reviewer Update
Thanks ADT for not responding to all my quires this is customer services to you.
Adt Security
Adt Security's reply27 Jan 2025, 12:20
Official
Dear Clinton D
  We apologize for the delayed response to your complaint. Your concerns has been escalated to the Branch Manager and someone will be in contact with you shortly to advise on the way forward.   Kind regards  
 Fidelity-Adt 
CD
CLINTON D's update27 Jan 2025, 15:02
Reviewer Update
Yip when me and mother lying in our boxes in the holes in the grounds than ADT will call me and we are now tired of ADT.
CD
CLINTON D's update27 Jan 2025, 16:47
Reviewer Update
You are quick to take you payment from my mother account that is a pensioner but you are not quick to respond to customer complaints 😕 😕 this is ****en bad service's from ADT and even the head office are ****ed up.
CD
CLINTON D's update28 Jan 2025, 06:28
Reviewer Update
You are quick to take you payment from my mother account that is a pensioner but you are not quick to respond to customer complaints 😕 😕 this is ****en bad service's from ADT and even the head office are ****ed up and today we are busy calling other security company's.
Adt Security
Adt Security's reply28 Jan 2025, 08:04
Official
Dear Clinton D
  We apologize for the delayed response to your complaint. Your complaint has been escalated to the Technical and Branch Managers and someone will be in contact with you shortly to advise on the way forward.   Kind regards  
 Fidelity-ADT