IA
ISAK A

1 reviews | Active since Jan 2015

29 Jan 2015, 10:07

Utterly Disgusted and waste of money

Utterly Disgusted: hi<br> I am still waiting to hear from ADT. One of your consultants phoned me and I was told they working on our case.i was told that someone from secupro will contact me to arrange a meeting with us.he phoned me to schedule the meeting for 28/01/2015.we waited for him 2 hours and he did not even phoned to say that he cant make it or to reschedule the meeting.this is very very very BAD SERVICE FROM A TOP CLASS SO CALLED \ADT COMPANY""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;735018;793934;20;2;0;1;0;0;2;15/01/29 11:14;127;NULL;15/01/29 11:02;15/01/29 9:07;Horrible service and food;;Entire staff;***;I went to chicken licken on Friday at Westgate Mall in Roodepoort. I was the only customer. The woman got my order wrong and made me pay for an entire extra meal. I ordered 2 chickwich sandwiches which was thrown together and had half a piece of patty on. I also ordered a big john meal of which the burger rolls were old and hard and half the burger was next to the box while the other half was thrown aside. We were served as though we were dogs. It is unacceptable and bad service delivery for a fast food franchise. I am highly unhappy as well as my family.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;451349;33;1;2;0;1;0;0;2;15/01/29 11:36;127;5;15/01/29 11:02;15/01/29 9:29;I know where STEVE now works;6,71E+12;;***;Steve from Beep bank now works for FNB Card Division. on 21 Jan 2015 I tried to obtain an Embassy letter from FNB. After 30min on the phone, being send from one division to the next and getting everything except what I was looking for, Embassy letter, I was informed to send an email to FNB admin. Send an email. No response, send another email 27 Jan 2015. No response. Called FNB Card Division on 28th, another 20min on the phone, listening to the most awful racket in my ear, another Steve informed that it will take 7 to 10 days for the letter to be issued. This they did not tell me when I called on the 21st. They could also not tell me why it will take so long as Beep bank did it in 10min. All they could say is someone, another Steve I take it, has been assigned to my requires and should have contacted me but they don't know why this has not happened. I seems to me that Steve has been now employed by FNB and not just one, if you know to how many divisions I had to go before they indicted that I must send an email<br> <br> Beep bank on the other hand answered my call asked me when I was going and send me the Embassy letter in 10min. WAKE UP FNB CARD DIVISION YOUR CUSTOMER SERVICE IS LOUSY;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;663551;372;9;2;0;1;0;0;2;15/01/29 12:31;127;NULL;15/01/29 11:31;15/01/29 10:24;***** ***** taking money from a Poor young Man;***;;;HOW CAN SANTAM GIVE CONSENT TO A BROKER TO HANDLE MY POLICY WITHOUT CONFIRMING WITH ME FIRST NOW I AM CHARGED A BROKER FEE PER MONTH WHICH IS INCLUDED IN MY PREMIUM.<br> <br> I took out a DIRECT Policy with SANTAM in 2012 and in 2014 there is now a BROKER and i am charged A FEE per month. Does SANTAM not verify with its customers when there is broker taking over my Policy ?<br> <br> Apparently SANTAM received a DOCUMENT FROM ALJ INSURANCE which i signed to GIVE them CONSENT to take over my policy , upon seeing this DOCUMENT IT IS CLEAR THAT MY SIGNATURE WAS FORGED.<br> <br> Which Brings me to my next QUESTION , DOES SANTAM NOT VERIFY WITH THE POLICY HOLDER WHEN THE ACCOUNT IS TAKEN OVER BY A BROKER OR SANTAM WORKS DIRECTLY WITH THIS ********** ?<br> <br> I am definitely looking for a better insurance company that can take care of my policy and not SANTAM that deals with ********** and BOGUS BROKERS whilst charging HIGH PREMIUMS.<br> <br> The MONEY THAT SANTAM and ALJ INSURANCE HAVE BEEN *****ING FROM MY ACCOUNT COULD HAVE GONE A LONG WAY IN HELPING ME OR THE LESS FORTUNATE.<br> <br> Please be careful and frequently check your SANTAM Policy for any irregular activities. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;809677;704391;9;5;0;1;0;0;5;15/01/29 15:31;127;NULL;15/01/29 15:14;15/01/29 13:24;Happy with the service;***8;Noxolo;***;I called miway to cancel my policy since I got an offer with another company.<br> I was glad with the way the handled my call and manage to reduce my premium even lower than the other company.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;695803;718585;22;2;0;1;0;0;2;15/01/29 15:47;127;NULL;15/01/29 15:36;15/01/29 13:40;Momentum wont pay for HIV Benefit;***;Claims;***;Firstly, I would like to query the charge made to my Savings for the blood tests, since I was advised that these tests will be charged under the code B24 <br> ( I disclosed to momentum about my HIV Status) .Thus leaving my savings untouched. I'm aware that I was a referral to Lifesense Disease Management upon registering. I also was told that I should complete the form attached after the activation of my Medical Aid in November 2014. <br> <br> I waited until January to receive my yearly savings in order for me to consult with my GP. <br> On the 19th of January I went to my GP to do those tests and she completed my application as requested ( also see form attached). <br> <br> I was shocked to find that all of my savings were depleted... (they have paid up the below claim). Furthermore, when my GP claimed, you indicated that my savings had depleted thus not forwarding payment to her. I am disgruntled by this and await a clear and concise explanation on this matter. <br> <br> If I get sick what will happen because I don't have my savings;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;510898;688284;23;2;0;1;0;0;2;15/01/29 16:48;127;NULL;15/01/29 16:32;15/01/29 14:41;Absolutely dont care;5,91E+12;;***;Tracker ...... what can I say. Bad service is an understatement. About a year ago we bought a new car and the tracker had to be removed from the old car and fitted into the new car. Well this run around lasted for weeks. Tracker then stated I had to pay to have the unit taken out of the old car and placed in the new car. No problem I said - just do it. Then the false sms started coming. Main battery disconnected... even while I was driving. Trackers response - o its a Merc problem and we cant do anything about it. Then the same happened to my wife new car. Run around by Tracker. Now we have bought a new ML .... this was November 2014 and am still waiting for Tracker to remove the device from my old ML and install it in my new ML. Phone and email and explain...... they just don't seem to understand that I cant use the new vehicle without the device fitted. Its part of the insurance requirements. I wish that I had never started dealing with Tracker. Its supposed to assist the vehicle owner, but its just a ****** hindrance. Come on Tracker ..... do what you get paid to do. O I have been paying, but no Tracker..... the word theft comes to mind...;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;512085;694709;1;2;1;1;5;3;5;15/02/06 22:11;127;2;15/02/06 21:55;15/02/06 20:04;LEAVE ME ALONE;***3;;;My wife, mother, mother in law, father in law and I all have received letters offering loans and debt consolidation. Not one of us have ever registered with you people. Why do you send us your ****? WE DON'T WANT IT! What you are doing is against the NCA and obviously the POPI ACT as well. I have NEVER given you my details. Stop spamming me or I will take this further. I have had enough.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;625822;357;16;2;0;1;0;0;2;15/01/30 7:46;127;NULL;15/01/30 7:18;15/01/30 5:39;Incompetance, lying, poor service;7,61E+12;;***;I send a Samsung Gear S in for assesment after the battery only lasted 3 hours the first day of operation. Local Vodacom outlet send it away for repairs in early December. <br> On Friday 12 of December I got the following message: Job number ***1 has been booked in and will be sent to the nearest Vodacom Repairs outlet.<br> Mon 15/12/2014: Job number ***1 has been received by Vodacom Repairs Port Elizabeth<br> Wed, 31/12/2014: Job number ***1 has been received by Vodacom Repairs Port Elizabeth<br> Fri, 02/01/2015: Your Device has been booked in at Vodacom Repairs Port Elizabeth with job number ***5<br> Thu,08/01/2015 : Job number ***5 has been sent for a higher level repair to the Advanced Repair Centre<br> On Monday, 12/01/2015 I received the following from the Vodacom outlet' repair division:<br> Dear valued client your unit is awaiting to be repaired as spares have been ordered.<br> You have an exchange unit awaiting to be processed..<br> Wed,28/01/2015 Your out of box failure has not been approved because no fault with your unit could be detected!!<br> ***????<br> After all this time and now all of a sudden no fault could be found??? ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;383083;706283;16;2;0;1;0;0;2;15/01/30 8:37;127;NULL;15/01/30 8:26;15/01/30 6:30;Still being billed after termination - Douglasgate;Douglasgate;Kim Smith, Sherwin Pillay;***;In October 2014, I had sent through a termination notice which the contract allowed one months termination of services, i.e. November was the last month to provide termination. I have emailed the termination to various people in Neotel and received an automated email response that the email had gone through to the helpsalesdesk over and above the various people in Neotel.<br> <br> Despite not receiving a confirmation of receipt in October, I spoke with Kim Smith who asked that I send her the termination notice which I did and in turn, she would process the request, however this obviously has not transpired.<br> <br> Not sure what else to do in order for the termination request to be finalised and the invoice for December and January to be reversed.<br> <br> Despite complaining a million times and on Hello Peter which I received a response that this will be sorted, STILL NOTHING. I don't know why they even respond on Hello Peter when nothing is done.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;499329;689777;14;2;1;1;5;3;5;15/01/30 15:50;127;2;15/01/30 15:29;15/01/30 13:43;Rude Cashier at Hillcrest Store;;Cashier;;I had to return a cap that was faulty. Waiting to be served, I notice a young female cashier just stare and not beckon. I walked up and explained the situation without receiving any word of welcome, acknowledgement ... just a bored stare. She half nodded to the counter and I asked what does she wanted me to do? She rep**** in one word, \yourparticulars\"" - I rep**** such as ? Anyway I was eventually given my money in coins! I found this untrained child rude & obnoxious and totally unsuited for dealing with people - I think her name was Lindiwe! You need to sort her out!"""

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Replies (1)
Adt Security
Adt Security's reply29 Jan 2015, 10:14
Official
Hello isaka,

We apologise for the delayed response to your query/complaint. You will be contacted by someone today who can assist you further.

Kind regards
Customer services