Utterly and completely disgusted

After double debiting my account and my brothers, they have still not refunded me. they promised it would be done and had gone as far as to state that it was done and that i should check my bank statement for the refund. it has been over 4MONTHS!!!!! after bringing it up with Ashveer Dewcharan, who not only previously stated it would be done, then asked for proof that the accounts were double debited even though he originally handled this query from the start.

In January i switched bank accounts and informed ADT via email which i later gave to Ashveer, to update the new bank details so that they could debit. low and behold, that simple task could not be done. they have failed to debit for the past 4 MONTHS because they tried to debit from an account that did not exist as i had cancelled it. did they inform me of this? no.

FINALLY after months of not being able to debit, they contacted me to tell me my account was in arrears and i owed them money.

after having to constantly call and email Ashveer because noone at that office of incompetence and horrible customer service could assist me, Ashveer assured me that the account would be debited on the first and that if i could prove i requested banking details update, i would not be liable for the outstanding balance.

AShveer and his *********** staff debited on the 24th without authorization whereby i had to reverse the transaction at my expense. he did not respond to any of my emails and i had to continously call him, which he ignored.

i decided i had enough and called into the centre, and a pleasant sounding lady named Melissa answered the phone. after screaming at her, she said she would send an email to Ashveer and CC management. i havent gotten any feedback and i am utterly disgusted with the service, attitude, and work ethic of this company.

sort out my account, refund me the money and close my account.