BP
Brett P
1 reviews | Active since Apr 2018
19 Apr 2018, 20:12
UTTER SHOCKING SERVICE.
I recently asked install an alarm at my house. Due to renovations, I asked the installer (Nigel King) whose number is on the control panel to place the control box in a built-in-cupboard. After a week of saying he was going to come (never pitched up), I phoned the control centre. I was quoted R250 service charged by the service consultant on the phone. He eventually came to do it. Then I received a quote of R675. I explained numerous times that I was quoted R250, and have been asking for the phone recording since the 12 Jan from Raphael Holbeck. This person does not reply to any of my emails. Today I received a bill of R1348, again I asked for the call records, still no response. I have requested the call recording the 12 Jan, 18 Jan, 2 Feb, 19 Feb, 12 April, Today. I still have not received any feedback.
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Replies (3)
Adt Security's replyOfficial
20 Apr 2018, 08:54We apologise for the delayed response to your query/complaint. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt
Best regards,
Adt Security's reply20 Apr 2018, 08:54
Official
We apologise for the delayed response to your query/complaint. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt
Best regards,
BP
Brett P's updateReviewer Update
22 Apr 2018, 23:19Thank you Hishaam Solomon and Natasha Goliath for your excellent service in dealing with this issue.
BP
Brett P's update22 Apr 2018, 23:19
Reviewer Update
Thank you Hishaam Solomon and Natasha Goliath for your excellent service in dealing with this issue.
Adt Security's replyOfficial
23 Apr 2018, 09:10Dear Mr Priestley
Thank you for the lovely compliment below. Appreciate you taking the time out of your busy schedule to do this.
Have a great week further.
Kind Regards
Natasha Goliath/Hishaam Solomon
Best regards,
Adt Security's reply23 Apr 2018, 09:10
Official
Dear Mr Priestley
Thank you for the lovely compliment below. Appreciate you taking the time out of your busy schedule to do this.
Have a great week further.
Kind Regards
Natasha Goliath/Hishaam Solomon
Best regards,