Utter madness (insane service)

ADT contacted me and my husband, consultant promised reversal of service fee that was not supposed to be charged within 7 days. Nothing has been done as yet. We tested our alarm however callback is not done within 2 minute as per contract, instead we call a callback 2 hours later. Meaning that, if this was a real emergency, it would be a waste.

Please reverse the service fee as promised, and reduce the installment as per our conversation. The calls are recorded, otherwise we will log a Consumer Goods and Services Ombudsman (CGSO).