useless armed responce

<p>ADT.</p> <p>I would like to know if there is a problem with ADT in Paarl. I have had an alarm go off a while ago during the night while i was at home, and when ADT phoned, i told them to send a response. I waited for an hour , and when i got through to the control center, they told me they were here, dd a sweep, and everything was fine. No one even bothered to come into the property to check up.</p> <p>I subsequently had a CCTV cameras installed.<br />Today the Alarm went off, at 14h35 while i wasn’t at home, and i received a call from ADT. I said they must send a Armed response, which is what i pay for. <br />I eventually phoned them again at 14h54 to find out whats wrong, and they said a armed response was at the property, inspected it, and said everything was fine. <br />I told them have been monitoring the CCTV footage remotely since the alarm went off, and no-one was inside the property. I had to phone twice again and eventually at 15h26, another ADT representative came into the property and check if everything was fine. <br />At 15h57, i received the call from them that everything was fine.</p> <p>I eventually came home, and looked at the CCTV footage.<br />This is what happend:<br />1. Alarm went off at 14h35.<br />2. at 14h50, the ADT bakkie arrived with the guard. . He got out, and walked to the front gate, but stayed out in the street. he did not bother to come into the property. The motor gate is not locked, and he did not even try to open it.<br />He walked around the the corner of the house in the street, and, (We live on a corner), and then walked back. he did not even bother to look into the property, or over the vibacrete wall..<br />He got into his car, and drove off.</p> <p>Now that to me is not an armed response. Maybe i should see if there is a better service ?</p> <p>Is this what we pay for ?</p>