KM
Kedibone M

1 reviews | Active since Jul 2011

19 Dec 2017, 15:09

Useless alarm system

My Adt alarm is problematic as it was going off everyday sometimes up to three times a day. I tried logging the call but was told I had to pay about R 900.00 for after hours, as I arrive home around 6pm. Then thereafter the call was logged by Adt to come and fix it. Then came in two technicians one after the other to come and fix it. During these times, I had to make sacrifices like leaving work early, which is problematic in itself.

To my dismay, the alarm kept going off for no reason even after it was supposedly "fixed". This morning I was unable to arm it and I called for help and was scheduled for this afternoon which required me to leave early again. Unfortunately, this time around I was not called in time to be able to leave the office on time and the call was cancelled and I am being told that the technician will come tomorrow morning; of which I must arrive at work late.

Adt my alarm is off; should anything happen to my house, you will pay. And keep keep on leaving work when your technicians are unable to fix what is wrong with the alarm system. It's either you are going to get it right or remove the damn thing from my house! Enough is enough! I will not keep on paying for the system that needs to be fixed every now and then and contribute to me having bad blood with my employer!

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Replies (1)
Adt Security
Adt Security's reply19 Dec 2017, 15:49
Official

We thank you for bringing this to our attention. You will be contacted by someone soon to help resolve this matter.


Kind regards
Customer services

Best regards,