Urgent Request for Resolution and Rectification of Unprofessional Handling by ADT

Greetings, I contacted ADT in July 2023 to request the termination of their services at my residence. Famidah Jacobs from ADT subsequently reached out to coordinate the cancellation process, which involved retrieving the equipment by their technical team. Unfortunately, they failed to collect the device as previously agreed upon. Upon my return in December 2023, I received a message stating that ADT had handed my account over to LHR Attorneys due to outstanding payments. This situation has arisen because ADT did not fulfill their obligation to retrieve the equipment as promised, despite my numerous attempts to reach out and remind them of their responsibility. I have tried communicating with ADT via their ironically named "alwaysthere" email and famidah Jacobs' ADT email address, but have received no response whatsoever. According to Ms. Jacobs, the device is now considered ******; however, it remains where ADT left it - under the stairs. This raises the question of how I can be held responsible for payments on an item that is still on my property and being used by ADT as leverage to intimidate me into paying for their own oversight? My account's status should be closed, but instead, it appears in arrears solely because ADT failed to retrieve their own device. In conclusion, it is ADT's responsibility to rectify their error and remove any negative impact it has had on my financial standing and peace of mind. I look forward to presenting my case and achieving a just resolution in this matter. Contact me via email as I am no longer in the country.