Urgent Request for ADT Alarm Service Repair not met

I hope this message finds you well. I am writing on behalf of my mother, who has been experiencing ongoing issues with her ADT alarm service following a lightning strike. Unfortunately, the situation has become increasingly frustrating as she has not received any feedback or assistance despite her efforts.

My mother has made payments for the necessary repairs and has provided proof of payment to the following email addresses: *** and ***. Regrettably, there has been no response or acknowledgment from your end.

We understand that unforeseen circumstances can arise, but the lack of communication and follow-through has been a cause for concern. Initially, she was informed that there was no proof of payment, but upon verification, the necessary documentation was promptly sent. However, there has been no further communication since then.

If for any reason you are unable to assist with the repair of the ADT alarm service, we kindly request that you communicate this promptly. This will allow my mother to explore alternative security solutions without further delay.

Prompt and effective communication is crucial in such matters, and we urge you to provide a clear timeline or resolution plan. It is disheartening to receive promises of a specific date for assistance, only to be met with delays and additional excuses.

We appreciate your attention to this matter and look forward to a swift resolution. Your cooperation is essential in ensuring the security and peace of mind of our family.