LR
Lebogang R
1 reviews | Active since Jan 2011
14 Dec 2022, 11:02
Unsecure with ADT
Useless! My alarm has not been working since Friday! I have called their stupid contact center so many times and still today there has been no action!
Patrol was arranged till Monday, they only came twice during a silly season nogal! Come install your system and I’ll find another service provider!
You’re pushing me between yourselves and the dealer yet when you wanted my subscription you were very visible and calling me every day!
This level of service you claim to provide is utter nonsense!
Helpful (0)
Replies (4)0
Replies (4)
Adt Security's replyOfficial
14 Dec 2022, 14:10Dear Lebogang Ramagaga
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt
Best regards,
Adt Security's reply14 Dec 2022, 14:10
Official
Dear Lebogang Ramagaga
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt
Best regards,
LR
Lebogang R's updateReviewer Update
21 Dec 2022, 18:53ADT came out last Wednesday to replace the panel.
I was sent an invoice on Monday which I could not open the attachment with my ID number as instructed. Furthermore, this ID number issue was raised at the beginning of this entire processed so, clearly something is not happening.
And yesterday the alarm went off with no in the house and no patrol nor a call to me nor my alternate contacts. And it gets worse, the new panel is OFF again! Like what is this?????
I was sent an invoice on Monday which I could not open the attachment with my ID number as instructed. Furthermore, this ID number issue was raised at the beginning of this entire processed so, clearly something is not happening.
And yesterday the alarm went off with no in the house and no patrol nor a call to me nor my alternate contacts. And it gets worse, the new panel is OFF again! Like what is this?????
LR
Lebogang R's update21 Dec 2022, 18:53
Reviewer Update
ADT came out last Wednesday to replace the panel.
I was sent an invoice on Monday which I could not open the attachment with my ID number as instructed. Furthermore, this ID number issue was raised at the beginning of this entire processed so, clearly something is not happening.
And yesterday the alarm went off with no in the house and no patrol nor a call to me nor my alternate contacts. And it gets worse, the new panel is OFF again! Like what is this?????
I was sent an invoice on Monday which I could not open the attachment with my ID number as instructed. Furthermore, this ID number issue was raised at the beginning of this entire processed so, clearly something is not happening.
And yesterday the alarm went off with no in the house and no patrol nor a call to me nor my alternate contacts. And it gets worse, the new panel is OFF again! Like what is this?????
LR
Lebogang R's updateReviewer Update
21 Dec 2022, 18:55ADT came out last Wednesday to replace the panel. Great!
I was sent an invoice attached on Monday which I could not open the with my ID number as instructed. Furthermore, this ID number issue was raised at the beginning of this entire process so, clearly something is not happening.
And yesterday the alarm went off with noone in the house and no patrol nor a call to me nor my alternate contacts. And it gets worse, the new panel is OFF again! Am I expected to pay and be charged again??? Like what is this?????
I was sent an invoice attached on Monday which I could not open the with my ID number as instructed. Furthermore, this ID number issue was raised at the beginning of this entire process so, clearly something is not happening.
And yesterday the alarm went off with noone in the house and no patrol nor a call to me nor my alternate contacts. And it gets worse, the new panel is OFF again! Am I expected to pay and be charged again??? Like what is this?????
LR
Lebogang R's update21 Dec 2022, 18:55
Reviewer Update
ADT came out last Wednesday to replace the panel. Great!
I was sent an invoice attached on Monday which I could not open the with my ID number as instructed. Furthermore, this ID number issue was raised at the beginning of this entire process so, clearly something is not happening.
And yesterday the alarm went off with noone in the house and no patrol nor a call to me nor my alternate contacts. And it gets worse, the new panel is OFF again! Am I expected to pay and be charged again??? Like what is this?????
I was sent an invoice attached on Monday which I could not open the with my ID number as instructed. Furthermore, this ID number issue was raised at the beginning of this entire process so, clearly something is not happening.
And yesterday the alarm went off with noone in the house and no patrol nor a call to me nor my alternate contacts. And it gets worse, the new panel is OFF again! Am I expected to pay and be charged again??? Like what is this?????
Adt Security's replyOfficial
22 Dec 2022, 11:12Dear Lebogang R
We take note of your comments. These have been communicated to the Finance department. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt
We take note of your comments. These have been communicated to the Finance department. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt
Best regards,
Adt Security's reply22 Dec 2022, 11:12
Official
Dear Lebogang R
We take note of your comments. These have been communicated to the Finance department. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt
We take note of your comments. These have been communicated to the Finance department. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt
Best regards,