JB
J B

1 reviews | Active since Mar 2010

04 Oct 2022, 16:44

************ ADT Security

Recently, I decided to cancel my ADT Security subscription due to taking on a better offer from a competitor provider. I had the ADT armed response radio disconnected on 9 September and notified ADT by email of my cancellation on 12 September. I gave ADT 30 days notice and expected to be charged pro-rate only for the first 12 days of October - especially, since ADT was practically not providing any service to me since the switchover to their competitor on 8 September. Yet, ADT had the temerity to wipe their small print under my nose and insist on charging me a full month service fee in October. I object in the strongest terms to such ************ business practice. No wonder subscribers are leaving ADT in their droves. In fact, their control room did not even bother to phone me when their radio was disconnected from my alarm control box. Either their system is so ******* that it did not pick up the disconnect, or they couldn't bother.

0
Replies (3)
Adt Security
Adt Security's reply05 Oct 2022, 11:12
Official
Dear J P B
 
We take note of your comments. These have been communicated to our Management Team.  You will be contacted as soon as possible to discuss further.
   Kind regards
Fidelity-Adt

Best regards,

JB
J B's update05 Oct 2022, 16:02
Reviewer Update
Today, I have received a phone call from ADT, offering to change my cancellation date to immediate effect and not charge me a subscription for October. I appreciate this change in tack by ADT.

They have also arranged to pick up their alarm system control radio, which has been decoupled from the system.

Appreciated, ADT, on both accounts.
Adt Security
Adt Security's reply06 Oct 2022, 08:48
Official
Dear J P B

It's only a pleasure.  Glad we could resolve this amicably.

Kind Regards
Fidelity-Adt

Best regards,