Unsatisfactory services and response from ADT

Don't be fooled by the marketing services of ADT which gives a false sense of security. When you need them, they are very slow offering delayed response time and zero support in incident support.

On the morning of July 31st 2024, our alarm system, which is monitored by ADT, was triggered. Despite the alarm going off, there was no immediate response from ADT armed response nor did they contact us to investigate alarm going off. I had to call them and ask that they investigate the incident. Because of these delays, ********s got away with R30,000 worth of assets.

When they arrived on scene, they confirmed a break-in and left. To think i pay high fees only for them to offer zero support except to just confirm that there was a break in is ridiculous.

Don't get caught in the same mistake, move to a more reliable service provider if you can secure one.