Unsatisfactory service

I found out yesterday the reason no one from Fidelity/ADT phones me when the alarm goes off at home is due to the account being suspended. My father never gave instructions to stop/cancel/suspend the account because of unaffordability. The accounts department was supposed to phone me before 16:00 to give me more information about the so called “suspension of the account”. This is not the first time we’ve had an incident with ADT regarding the alarm going off at home. Early last year it took them over 15 minutes to respond to a call after I phoned them about the alarm going off as well. The 1 security guard even told me the one day he will pull his firearm on my guard dog!!!!