Unresolved Cancellation and Debit Order Issues

I am writing to bring to your attention a concerning matter regarding my ADT account cancellation, which was processed on July 7, 2022, with a 30-day notice period. Despite multiple attempts to communicate through emails and phone calls, the cancellation has not been credited, and I continue to experience unauthorized monthly debit orders totalling nearly R500 per month. It is disheartening to note that this issue persists, requiring me to contact my bank every month for a reversal. Moreover, I had requested the collection of the ADT device as the radio service was disconnected. Regrettably, this request has not been fulfilled.

This ongoing situation raises serious concerns, as I have not utilized ADT's services for the past five months. It is distressing to consider these recurring debit orders as nothing short of theft from a trusted "security company." I am reverting to Hello Peter as I am not getting any form of response from ADT to find a solution to ensure that the cancellation is acknowledged, the unauthorized debits cease, and the device is collected as per my previous request.