LP
Louanne P
1 reviews | Active since Nov 2014
13 Mar 2024, 15:20
Unreliable technical asssistance
Again, the only way you get any decent service from ADT, is when you put a complaint in via "Hello Peter". My alarm has not been working for the last 3 days and I made an appointment for today between 8am and 12pm. It is now 15:08 and they still have not arrived at my house. And this after I put in leave to be at home when they come. That is what you call service. And for the amount of money I pay every month, I would expect more.
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Replies (2)
Adt Security's replyOfficial
14 Mar 2024, 09:43 Dear Louanne Pretorius
We apologize for the inconvenience caused. Your complaint will be escalated to the Technical Managers, and you will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-ADT
We apologize for the inconvenience caused. Your complaint will be escalated to the Technical Managers, and you will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-ADT
Best regards,
Adt Security's reply14 Mar 2024, 09:43
Official
Dear Louanne Pretorius
We apologize for the inconvenience caused. Your complaint will be escalated to the Technical Managers, and you will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-ADT
We apologize for the inconvenience caused. Your complaint will be escalated to the Technical Managers, and you will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-ADT
Best regards,
LP
Louanne P's updateReviewer Update
15 Mar 2024, 11:53My alarm has been off for 5 days now. Your technician doesn't even have the decency to contact me and inform me as to what the problem is and only tells my domestic he will be back next week. In other words, if anyone breaks into my house over the next 3 days, while I am sleeping at night, TOUGH LUCK, because ADT is too busy to fix an alarm system. I will be holding ADT personally liable if they break into my house and the insurance does not pay out.
LP
Louanne P's update15 Mar 2024, 11:53
Reviewer Update
My alarm has been off for 5 days now. Your technician doesn't even have the decency to contact me and inform me as to what the problem is and only tells my domestic he will be back next week. In other words, if anyone breaks into my house over the next 3 days, while I am sleeping at night, TOUGH LUCK, because ADT is too busy to fix an alarm system. I will be holding ADT personally liable if they break into my house and the insurance does not pay out.