Unreliable security alarm system and poor service from the Technicians Team

If I could I would rate the zero really disappointed.I sent an email and it's like it went straight to deaf ears.After that they take the whole week to schedule me for a replacement,promised patrolling services and to date on my cameras haven't seen any of there security services patrolling at night.

I am writing to express extreme dissatisfaction with the Onnyx wireless security system installed at my premises on August 15, 2024. Despite paying a substantial amount for a reliable and efficient system, I have experienced repeated failures and unacceptable service.

- August 1, 2024: Agent quoted me on Onnyx wireless and IDS X wired kits. I specifically requested a wireless system. - August 15, 2024: Installation completed. - October 29, 2024: Technicians replaced batteries for the beams due to low battery life. - November 16, 2024: Received alarming notification that beams were missing and devices were offline.Technician on-call was unable to resolve the issue. - November 19, 2024: Technicianson-site unable to resolve the issue; hub not reading connected devices.Worst case technicians do not have back up devices for any replacements(clients devices still under warranty) they still have to rebook and one must wait for the next call or availability for the technicians to be back on site.

My Concerns - System failure within three months of installation - Battery replacements within 2 months - Hub malfunctioning - Unreliable connectivity - Lack of temporary measures to address issues - Unacceptable wait times for resolution

1. Why was I not quoted on the X64 wireless system, allegedly a better option? 2. What alternative solutions can be offered?

I request a reliable and efficient security system, considering the X64 wireless system or similar alternatives. Immediate replacement with a reliable system,assurance of efficient after-sales support and cannot incurr any futher cost for an efficient system and installation.Honestly expected a hassle-free and reliable security solution.