1 reviews | Active since Jul 2016
unproffessional billing and client service
<p>I have moved in to a new house in March and asked ADT to come and quote me on setting up the existing alarm.They came out and gave me a quote and made me sign a 1 year contract with thembefore the system even worked.When they finishied we found that there was problems with the system and was going to cost me thousands to fix but I will be able to pay it off,so I told them to continue to fix it.After they fixed it it was the same story,it still didnt work.So I send them numerous emails asking them to come and take out the system and cancel the service as i cant pay for something not working.Then they sent the technical supervisor to come and check the system,NOT to take it out as per my request.He cleaned a piece of equipment with a earbud and suddenly the system worked,after charging me thousands....</p> <p>So then they convinced me to keep the system,he was going to ajust and refund my account for the equipment used so we can continue normally.But since then again after numerous phone calls and emails nobody did anything,for now more than 4 months.And I still get huge bills with final demands and threatening messages,witch is not legal btw.</p> <p>So I dont know what to do anymore,I want them to take the system out and get out of my life but its not so easy.</p> <p>I wont recommend them to anyone!</p> <p>If anyine has advice on how to get this canceled please let me know.</p> <p>Thanks</p>
We thank you for bringing this to our attention. You will be contacted by someone today to discuss further.
Kind regards
Customer services
We thank you for bringing this to our attention. You will be contacted by someone today to discuss further.
Kind regards
Customer services
Yet another week has passed and still no word from ADT,just a reply saying someone will contact you shortly......
Yet another week has passed and still no word from ADT,just a reply saying someone will contact you shortly......
I finaly got a reply from them.The same man who came to visit me the last time,supposedly the technician supervisor phoned me and said that he is following up with me regarding a fault I logged.So I told him that I never logged a fault,so he continued reading from a email saying he sees that I complained to Hellopeter.I told him the whole story again and asked him why he never came to take out the system as per request,and he could not give me an answer.I told him that I am moving from this house at the endo of the month so if they dont come to take it out,that its not my responsabilaty.He then promised once again that definately will come and take it out.They called me on 5 August and was supposed to come on 8 August.Still no reply from them......
I finaly got a reply from them.The same man who came to visit me the last time,supposedly the technician supervisor phoned me and said that he is following up with me regarding a fault I logged.So I told him that I never logged a fault,so he continued reading from a email saying he sees that I complained to Hellopeter.I told him the whole story again and asked him why he never came to take out the system as per request,and he could not give me an answer.I told him that I am moving from this house at the endo of the month so if they dont come to take it out,that its not my responsabilaty.He then promised once again that definately will come and take it out.They called me on 5 August and was supposed to come on 8 August.Still no reply from them......
So 2 more weeks have past since last time contact was made with ADT,and they were supposed to have come to take out the system the following monday,but I have not heard from them.What a surprise.....
I have also notified Ashwin from ADT that I am moving to a new house and if the system is not out by month end then it will be ADTs resposabilaty.2 days left to see if they will come back to me.
So 2 more weeks have past since last time contact was made with ADT,and they were supposed to have come to take out the system the following monday,but I have not heard from them.What a surprise.....
I have also notified Ashwin from ADT that I am moving to a new house and if the system is not out by month end then it will be ADTs resposabilaty.2 days left to see if they will come back to me.
Received phone call from finance department saying that I have an outstanding amount and that it is affecting my credit record!They were supposed to cancel contract 6 months ago.Phoned the Ashwin,the technician supervisor that was supposed to come sort it out,he said he will come take it out tomorrow,told him that I am moving to new house tomorrow as I told him 3 weeks ago when he promised to come sort it out.I am so fed up with these people.....
Received phone call from finance department saying that I have an outstanding amount and that it is affecting my credit record!They were supposed to cancel contract 6 months ago.Phoned the Ashwin,the technician supervisor that was supposed to come sort it out,he said he will come take it out tomorrow,told him that I am moving to new house tomorrow as I told him 3 weeks ago when he promised to come sort it out.I am so fed up with these people.....