NM
Nozipho M
1 reviews | Active since Mar 2013
07 Nov 2019, 17:52
Unprofessional, disorganised and payment misallocations
Very unprofessional, disorganised company. I took a contract from September 2019 which was transferred to another party on 10 October. On 5 November, they are still sending me invoices that I owe half the installation fee of R3498; after I paid it in full on 23 August 2019. They also charged me an instalment on 1 November, whereas it was cancelled in my name. All this reflects on my credit record as if I owe them the installation fee of R3500 over 61 days. Contact no. on statement doesn't even work. I will never take a package from them or even refer.
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Replies (3)
Adt Security's replyOfficial
11 Nov 2019, 13:10Dear client
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt
Adt Security's reply11 Nov 2019, 13:10
Official
Dear client
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt
NM
Nozipho M's updateReviewer Update
03 Dec 2019, 11:43 I’ve called ADT more than 8x since 1 November, everytime speaking to a different person, telling them the same story and they just don’t follow through when they say they will come back to me. They are extremely unprofessional and have misallocated payments whilst charging incorrectly. Hence, I see my ITC scoring has gone down.
The R3498 was a once-off installation fee which was paid in due time as arranged with ADT representative. Though, my credit record shows that I owe ADT R3498 monthly and I was late on first payment, whereas monthly it was R407 and I was never late. To top it off, yesterday (1 November), ADT still charges me an instalment of R1064 (which ADT can't even explain amount today) after new owners signed transfer contract on 10 October 2019.
Never, never will I or anybody I know be associated or take up services provided by ADT Fidelity.
The R3498 was a once-off installation fee which was paid in due time as arranged with ADT representative. Though, my credit record shows that I owe ADT R3498 monthly and I was late on first payment, whereas monthly it was R407 and I was never late. To top it off, yesterday (1 November), ADT still charges me an instalment of R1064 (which ADT can't even explain amount today) after new owners signed transfer contract on 10 October 2019.
Never, never will I or anybody I know be associated or take up services provided by ADT Fidelity.
NM
Nozipho M's update03 Dec 2019, 11:43
Reviewer Update
I’ve called ADT more than 8x since 1 November, everytime speaking to a different person, telling them the same story and they just don’t follow through when they say they will come back to me. They are extremely unprofessional and have misallocated payments whilst charging incorrectly. Hence, I see my ITC scoring has gone down.
The R3498 was a once-off installation fee which was paid in due time as arranged with ADT representative. Though, my credit record shows that I owe ADT R3498 monthly and I was late on first payment, whereas monthly it was R407 and I was never late. To top it off, yesterday (1 November), ADT still charges me an instalment of R1064 (which ADT can't even explain amount today) after new owners signed transfer contract on 10 October 2019.
Never, never will I or anybody I know be associated or take up services provided by ADT Fidelity.
The R3498 was a once-off installation fee which was paid in due time as arranged with ADT representative. Though, my credit record shows that I owe ADT R3498 monthly and I was late on first payment, whereas monthly it was R407 and I was never late. To top it off, yesterday (1 November), ADT still charges me an instalment of R1064 (which ADT can't even explain amount today) after new owners signed transfer contract on 10 October 2019.
Never, never will I or anybody I know be associated or take up services provided by ADT Fidelity.
NM
Nozipho M's updateReviewer Update
03 Dec 2019, 11:45It seems like isappropriated payments is a trend with ADT from 90% of all reviews here on hellopeter. ADT just rips people off, master at it from these reviews!
NM
Nozipho M's update03 Dec 2019, 11:45
Reviewer Update
It seems like isappropriated payments is a trend with ADT from 90% of all reviews here on hellopeter. ADT just rips people off, master at it from these reviews!