Unprofessional and abrupt

Good Day<br> <br> I was called on Monday by Pheladi Maluleke from your accounts department regarding my overdue account.This staff member was extremely ubrupt and did not want to hear my side of the story - all she wanted to know was \when are you going to pay".She ended the call while i was still speaking<br> <br> Could a senior staff member from your customer services either email me or call me to discuss please?<br> <br> Regards"