Unhappy with ADT service

I call ADT on Saturday 27th of October 2018 after ****s almost break in the house around 2:45 as i have press the panic button and there was no response from ADT . Around 3:10 AM i made a call then i was told there was no signal from my house and ADT will send a patrol . I made a call on Monday to find out when will the technician come to my house and precisely i told the lady from the call centre that they must call an hour before so that i can seek permission to leave early the lady said she will do that, today 31st October 2018 i was very surprised when i call to find out where is the technician and i was told he came to my house and there was no one .What i know i didn't receive any call from ADT or the technician or any text message that the technician has come fix my alarm system even the patrol didn't come yesterday because the other days they Guy leave some small paper to show that they came