Unhappy Customer :-(

My name is Mbongiseni Mthembu, ADT Contract No. 407989 Consultant's name Phindile Ntintinti. I'm sending this letter as an unsatisfied customer service received from ADT. On the 27 August 2023 I app**** for home security and did not get what I wanted. An amount of R599.00 for installation was debited on my account, no security alarm was installed in home , I tried contacting ADT so many time but I'm being taken from pillar to post no one wants to help me.

9 January 2024 I spoke to Charmain she didn't help me 29 January 2024 I spoke to Lusanda and escalated the matter to Mzomhle the supervisor they didn't help me 06 March 2024 I spoke to Sisanda no help also 08 May 2024 I spoke to Mthokozisi who escalated the matter to Joan the supervisor and promised to help me but to date no help was found. This matter has affected me financially as i have been making calls to inform ADT of this and not getting the service. ADT has debited my account but no service has been rendered. Is this how you treat your customers? if so can I please be refunded my debited money so we can part ways and I can apply for another security company that can help me efficiently.