unhappy customer

reported to ADT company about a faulty magnet on the 18th april 2015 but no one was sent to fix this. on the 24th I called again to inform them that I will be leaving after 1 today they promised to come fix it till now they have not arrived. I called in again I was informed that every1 in the technical department is on lunch. this is unacceptable and im terminating the service with this company that has bad customer service.....