Unhappy Customer

<br> I have sent ADT security an e mail a week ago but have not received any response. it really shows me what they think of me.i have been with ADT for about a month now and I am really not impressed with the service I have received. The customer service is poor, the sales person Stuart Sayers promised something and just never delivered. <br> <br> I had an alarm installed and was linked to armed response, I needed the armed response guys of the sector to be introduced to my mother so that she could know who will be seeing to her safety. This was agreed upon last year already. The week before the 14th of February we agreed that he will arrange the meeting and it will take place the morning of the 14th of February. On the morning of the 14th, I received an sms saying that he will not be able to make it because he needs to go and see two other clients. Stuart assured me that he would go through in the week and have the meeting. it is almost a month later i am hearing nothing from the Stuart, nothing from ADT but they are being payed. <br> at the moment,I am really not happy with ADT. rectify what you need to because that is what i am paying you for.