Unhappy client

ADT Ignoring Cancellation Request - Still Debiting Me Despite Financial Difficulty

I am extremely disappointed with ADT's service.

I requested cancellation of my ADT security service due to financial difficulties. I sent an email requesting cancellation and also called them, but no one acknowledged my email and the cancellation was never processed.

Despite my request, ADT has continued to debit my account. The debit order went off again, which is now directly impacting me financially - which is the exact reason I wanted to cancel in the first place.

It feels like ADT only cares about taking money but does not care about assisting clients when they want to cancel. There is no proper feedback, no acknowledgement, and you are left frustrated.

I want ADT to:

1. Cancel my service immediately 2. Confirm cancellation in writing 3. Stop all future debit orders 4. Refund the last debit that went off after I had already requested cancellation

This is unacceptable treatment of a client.