Unfriendly customer consultant

Phoned call centre spoke to a Krim which wasn’t very friendly . We requested for additional patrol. She couldn’t answer me. She then said that she will escapist to the patrol supervisor. Patrol supervisor , named Kobus phone in a very abrupt and polite manner. Not very friendly at all. It seems that ADTpersonnel needs client service training . Telling me he did went to patrol. Which we are thankful of but the manner they speak to their clients speaks volumes.