Unfair treatment

May I please be assisted with the Adt security company which sucks the money out of my pocket without rendering the services we are in contract with, they have installed a new keypad at my house after there was a break in into my house 2022 whereby they claim that they didn't receive the signal I lost a lot of my things and the house was also vandalized whereby I had to repair the damages which I'm still repairing right now all of a sudden in July 2023 the installed keypad out of the blue was malfunctioning and I notified them, they send me a technician for repair and I was never informed about that payment. They called me this morning of the 21 August to pay for that service as early as the 22nd of August because I have sign for that, the lady didn't even want to listen to my explanation she just demand the money whereas I wanted to inform her that the technicians they send are ************* because when they repair something they break something so as to be called again, next to the radio box the are wires loosely app**** which can hook on anything anytime, the front door sensor gives aloud unnessessary signal when the door is opened l. Please help me I'm poor and because I'm a woman without parents and husband all the companies I've come across even a single one has ever done good to me but I pay fairly.