UNFAIR CHARGES - NO DELIVERY

A rented alarm system was requested from Adt in July.

It was installed in August 2017 - from then on and right up until 21 December 2017, we had complained about a rented alarm unit that had been installed but did NOT work.

A ms Sharon Naidoo (liason officer) attended to our complaint.

Eventually, on 02 January 2018 the unit was attended to and the problem was "fixed".

Therefore, it is fair to make payment from 02 January 2018 for the service provided.

Adt is now demanding payment from July ( the date of contract!! - even though the unit was only installed mid august) for a period of six months for a unit that had NEVER worked! They had breached the contract and now are demanding payment. We have spoken to a Ms Annelyne Ramoutar AND a manager Brenda Kumar, of the Pinetown offices, who insist on charging clients for a period where the rented alarm system was installed with NO battery or siren.

ADT needs to be fair to clients, provide them with proper installation and service so that the "millions" they spend on adverti*****ts would be fruitful. Clients will then be sure to recommend Adt.

At this rate, we would rather promote other Security service providers that deliver.