Unfair
5 april a technician came to my place and changed batteries and left me with an invoice of R0.00 which i signed. After some days i recieved a call from the finance office that i have to pay R1001, i asked how because my invoice is R0.00 and the lady said she sees R1001 and i signed to accept it. I sent the invoice to the ADT whatsapp number but no one got back to me until today 15 may that i woke up to a reminder message to pay R1001. This is not fair, why give a R0.00 invoice then go and change it??
Helpful (0)
Replies (5)0
Replies (5)
Adt Security's replyOfficial
15 May 2023, 10:18Dear Lisa M
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further. Kind regards
Fidelity-Adt
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further. Kind regards
Fidelity-Adt
Adt Security's reply15 May 2023, 10:18
Official
Dear Lisa M
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further. Kind regards
Fidelity-Adt
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further. Kind regards
Fidelity-Adt
's updateReviewer Update
15 May 2023, 10:55I called the number on the sms and spoke to a rude person i think her name is Francis. She told me she will send someone to collect the battries, i told her to ask them to collect everything from ADT and she told me i cant cancel my contract, i asked her to transfare me to her manager she transfared me to call centre who knew nothing as they had to be calling her to be asking her what to tell me. I was on the call for 35 minutes but no help
's update15 May 2023, 10:55
Reviewer Update
I called the number on the sms and spoke to a rude person i think her name is Francis. She told me she will send someone to collect the battries, i told her to ask them to collect everything from ADT and she told me i cant cancel my contract, i asked her to transfare me to her manager she transfared me to call centre who knew nothing as they had to be calling her to be asking her what to tell me. I was on the call for 35 minutes but no help
Adt Security's replyOfficial
15 May 2023, 16:45Dear Lisa M
We apologise for the inconvenience caused. You will be contacted by our Social Media Officer as soon as possible to discuss further..Kind RegardsFidelity-Adt
We apologise for the inconvenience caused. You will be contacted by our Social Media Officer as soon as possible to discuss further..Kind RegardsFidelity-Adt
Adt Security's reply15 May 2023, 16:45
Official
Dear Lisa M
We apologise for the inconvenience caused. You will be contacted by our Social Media Officer as soon as possible to discuss further..Kind RegardsFidelity-Adt
We apologise for the inconvenience caused. You will be contacted by our Social Media Officer as soon as possible to discuss further..Kind RegardsFidelity-Adt
's updateReviewer Update
16 May 2023, 11:13Got a call from a gentleman named Mzomhle, a very good guy who knows how to talk to clients. ADT needs more people like him.. thank you Mzomhle👏👏👏
's update16 May 2023, 11:13
Reviewer Update
Got a call from a gentleman named Mzomhle, a very good guy who knows how to talk to clients. ADT needs more people like him.. thank you Mzomhle👏👏👏
Adt Security's replyOfficial
16 May 2023, 12:02Dear Lisa M
Thank you for taking the time to post this compliment. We will definitely forward this to Management and Mzomhle.
Kind Regards
Fidelity-Adt
Thank you for taking the time to post this compliment. We will definitely forward this to Management and Mzomhle.
Kind Regards
Fidelity-Adt
Adt Security's reply16 May 2023, 12:02
Official
Dear Lisa M
Thank you for taking the time to post this compliment. We will definitely forward this to Management and Mzomhle.
Kind Regards
Fidelity-Adt
Thank you for taking the time to post this compliment. We will definitely forward this to Management and Mzomhle.
Kind Regards
Fidelity-Adt