UNAUTHORISED DEBIT ORDER AND REFUSAL TO CANCEL CONTRACT

<p>On the 20th of April, I sent an email to Lerato Ndlovu a credit controller to request my account be cancelled. I was told there was an outstanding balance and I could not cancel the account unless the balance is paid upfront. I then stated that I could not afford to do that but in the interim the account must be cancelled in order to not accumulate any more to the balance owing. I was told it was not possible and I then requested her supervisors number. I did not get through to the number provider or any other response from lerato and on 25 May 2800 was debited from my account. When I called and asked who gave authorisation to deduct that amount, I was given no explanation. I spoke to Patricia Patel and told her that I wanted a letter confirming my account was cancelled and I still to date have not received this and my calls and emails go unaswered. I demand a refund of my monies or confirmation that I have nothing to do with this inefficient joke of a company with immediate effect.</p>