UNACCEPTABLE TONE!

I called around Feb 2024 to have my contract cancelled. I was told to send an email and someone will call me to assist. I got a call from a guy whom I did not appreciate his tone. I was told that I will get a confirmation as soon as the contract is cancelled and now will close to end of March and I am still waiting. Note that I will ask the bank to reverse the latest amount paid into your account and will settle/transfer any amount due by me to your account as soon as my matter is finalized.