Unacceptable support

My house alarm activated after a lightning strike during the night. The zone indicated was the patio door. This morning I cannot set the alarm because it thinks the patio door is open, which it isn't. I cannot bypass the zone either. I have double checked the instructions on bypassing the zone, it does not work.<br> <br> So I decided to phone ADT to get a technician out. They can only send one on Monday. Today being Friday that would mean I cannot use the house alarm, a condition of my insurance, for 3 days. If I want an emergency technician to attend, one can be sent this evening at a cost of R800.<br> <br> How is this good customer service? I am late for work as it is and I cannot leave my home unattended without setting the alarm or else I default on my insurance.