UNACCEPTABLE

THIS IS COMPLETELY UNACCEPTABLE HOW CAN MY ALARM SENSOR GO OFF TWICE AND NOBODY CALLS ME, I HAD TO CALL IN, JUST TO BE INFORMED THAT THEY DID CALL ME BUT MY PHONE WAS OFF, SO WHY DID'NT THEY LEAVE A VOICE MESSAGE AS USUAL AND WHY WAS'NT SECUPRO DISPATCHED, SECUPRO ARRIVED HERE AT 15H40 WHILST MY ALARM SENSOR WENT OFF AT 15H07 THE FIRST TIME AND 15H13 THE SECOND TIME, SO I COULD HAVE BEEN KILLED WITHIN THAT TIME SECUPRO ARRIVED. I WANT TO CANCEL IMMEDIATELY AS YOU HAVE BREACHED YOUR CONTRACT ON TOO MANY OCCASIONS AND YOU THINK AN APOLOGY WILL SUFFICE EACH TIME, WHAT MAKES IT WORSE WHEN I CALLED IN AND SPOKE TO GERSHWIN I REQUESTED HIM TO PUT ME THROUGH TO THE CANCELLATION DEPARTMENT, HE IN TURN TRANSFERRED ME TO THE CONTROL ROOM, I INFORMED THE LADY TO PUT ME THROUGH TO THE CANCELLATION DEPARTMENT AND THEN THE CALL GOT CUT, THIS ISSUE COULD HAVE BEEN RESOLVED ALREADY THEN BUT NOBODY BOTHERED TO CALL ME BACK, WHERE IS THE SENSE OF URGENCY WHEN MY ALARM TRIGGERED, THEY SHOULD HAVE CONTINUED TRYING.