Unable to get service for services already paid

We live in a complex of 6 houses where all the houses plus the guard house are connected separately to ADT.<br> The guard house has been unable to connect to ADT via panic button for the last week or so.<br> I am a Trustee of the complex and in such capacity have tried to call and speak to anyone of authority at ADT but have been stalled by the call center where the people who answer are ill equipped to deal with any problems and patently refuse to allow the complainant to speak to anyone in authority.<br> Our problem exists that the guard house does not have a particular security code but I have attempted to give the account number for the complex and the amount paid by debit order on a monthly basis by our managing agents on behalf of our complex but to no avail.<br> I am unable to get any assistance and as such we are living with no connection to ADT to whom we are paying more than R700 per month for a service that we are unable to access and unable to get any help from the so called supplier who is taking our money but unwilling to assist with our problem, leaving our complex vulnerable to security risk.<br> Is there any way that you are able to connect us to anyone at ADT