Unable to follow up on refund

<p>I have been trying to a hold of the accounts department to follow up on a refund which needs to be processed for me but everytime I call nobody picks up. I previously dealt with a Riedwaan Haffejee who said it would take between 7-14 working days to process the refund, this has now lapsed and can't follow up with anyone in accounts as I have not been able to get through. If someone could please just tell me when I will receive my monies I will greatly appreciate it.</p>