1 reviews | Active since Feb 2016
Unable to cancel die bad telephone line
I've contacted fedility adt thrice today . Due to moving house . I spoke to three different people to deactivate our account . Whenever they put through to customer service the consultants are unable to hear me . And this happend thrice . And the consultants said that they will call back which I waited for . And I do not want a debit order to be deducted . All I want is a cancellation.
We thank you for bringing this to our attention. You will be contacted by someone soon to help resolve this matter.
Kind regards
Customer services
We thank you for bringing this to our attention. You will be contacted by someone soon to help resolve this matter.
Kind regards
Customer services
Dear Mr Floris
Our Customer Services Agent, for the Moving Cancellations, has been trying to contact you on the telephone number given. Couldn't make contact. Call kept being dropped as it appeared that you could not hear them. The agent then sent an e-mail and have yet to receive a response.
Can you please provide us with alternative numbers to contact you during working hours, as the cancellation process needs to be discussed with you.
Thanking you in advance for your co-operation.
Regards
Customer Services.
Dear Mr Floris
Our Customer Services Agent, for the Moving Cancellations, has been trying to contact you on the telephone number given. Couldn't make contact. Call kept being dropped as it appeared that you could not hear them. The agent then sent an e-mail and have yet to receive a response.
Can you please provide us with alternative numbers to contact you during working hours, as the cancellation process needs to be discussed with you.
Thanking you in advance for your co-operation.
Regards
Customer Services.