IV
Ivan V

1 reviews | Active since Sept 2013

06 Oct 2023, 08:28

*****ulent deduction of fees.

The service provided by Fidelity ADT's team on the ground, in their control room as well as their back office is shocking. My business was *****ulently billed on numerous occasions for services not provided and no matter how many representatives I had in my office, on the phone and had email contact with it just never improved and they kept deducting money out of my account that they were not entitled to. And the administration involved to reverse these transactions is sole numbing. Typical large corporation bullying of the average client with them playing the numbers game of adding enough water to a leaking bucket to keep if full enough instead of just giving the service they're charging for. Save yourself a lot of frustration and use somebody else.

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Replies (1)
Adt Security
Adt Security's reply06 Oct 2023, 08:55
Official
Dear Mr Volschenk
  We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further.         Kind regards 
Fidelity-Adt