Two months and still no security!

First issue: Initially it took 2 weeks for them to even answer the phone...<br> Finally, we got a sales rep over in Dec 2015 who advised that they could just hook up our existing system (which is why we went with them as we wouldn't have to replace anything). <br> When the techs came over - they said the system wasn't compatible. They hooked it up but couldn't tell us the codes, how to zone it, activate the beams or even set it when we're not home. Nothing worked. <br> Many weeks of back and forth later - the issue was still not resolved. <br> Next suggestion - we needed to go for the rental R899 system option apparently. <br> The tech came over, nothing was done. Another month passed. <br> Every time we called the sales rep - she wouldn't answer. The tech dept kept leaving messages for the manager who promised to get back to us but never did. <br> Now - finally - almost 3 months later, we get sent a quote for a whole new system. <br> Never mind that we were billed for the rental system last month (which is not working).<br> And we still don't have security at our place, putting not only our property but our lives in danger. <br> Completely unprofessional and unacceptable. We want to cancel the contract immediately.