Two hours response time unacceptable,

ADT phoned me at 5 this morning informing me that my alarm went off. I said we're not home and asked that they please go have a look. They phoned me two hours later saying everything is fine.

Now, did they actually take two hours to get to my house, or did their call center take two hours to let me know everythings fine? We asked them that question and they said they called earlier but there was no answer. The problem with that is our call logs on our phone don't correspond with this theory.

ADT, please expect a call this week when I'm back at work to cancel. I don't know what I'm paying for.