Try to cancel ADT-Fidelity contract to no avail

Monday, 01 June 2020, marks 26 months since the first cancellation request was submitted to ADT-Fidelity to cancel our contract.

The property was sold in December 2017 and the new owners took occupation April 2018. Numerous cancellation requests have been sent to ADT-Fidelity and we had no luck in canceling our contract. We’ve tried to cancel our account to no avail via phone calls and by handing in hard copies at your office. You don't get any form of confirmation as proof of your request.

On Wednesday, 27 May 2020, I phoned ADT-Fidelity Rustenburg did a telephonic cancellation request and asked the lady to forward proof of cancellation to me. The next day, Thursday, 28 May 2020, I phoned again and was informed that no cancellation request is locked. I told the lady that I've received a confirmation via e-mail the previous day that I've locked a request. Monday, 01 June 2020, I've sent an e-mail and requested an update on my cancellation request and the exact procedures to cancel an ADT contract. This morning I received this e-mail: ________________________________________________________________________________________ Good morning ******,

Trust you are well.

We sent the request for cancellation again. If you have any earlier correspondence regarding the cancellation will you please forward it to me?

I will follow up later today if the contract is cancelled yet, I will provide feedback as soon as possible. ________________________________________________________________________________________

Now I ask you... How do you submit proof of cancellation if ADT doesn't give any? Should I contact our local newspaper? Should I contact Carte Blanch to investigate?

I am a very unhappy customer and won't recommend ADT-Fidelity as a security service.