**** Trap

I have been with ADT since the beginning of 2013, and have maintained a good track record since. I’m now in the process of terminating my contract due to bad services lately, and this is proving to be a nightmare. I’ve been sent from pillar to post and notified of additional costs debited from my account after the effect, don’t receive calls to ascertain whether the panic button is authentic, response team dispatched even after verifying the fault is due to load shedding. From where I’m standing, the delays are deliberate and aimed at having additional debits for their bonuses in December. I am beyond annoyed and frustrated with this treatment, especially with the financial implications attached to this. There’s a start on the review only because I can’t give a negative rating.