Total ripp off!!!

ADT contacted me today... step in right direction, eh? Pity it only happens when you start publishing it here on HelloPeter. They came up with an offer to change contract and I can just pay R350 from here on. Whether that means AN 24 month commitment I do not know cause ADT keep cards up their sleeves very tight.

Problem is I am sitting with this antiquited Alaram equipment (15 YEARS!) that they have not updated nor maintained ever during last 15 years, while I was renting it from at an exorbitant cost.In IT world we write the stuff OFF after 3-5 years. So I have sent them terms under which I would be willing to look at their offer... We'll see what they come back with, I'm thinking there's probably some curved ball involved here.

Pity one has to go to these time wasting steps with a company that is viewed globally as a Leader. A Leader is ahead of the pack. It does not use dubious ways of retaining customers. It fulfils it side of the bargain in a fair, transparent and sustainable manner.

Can one say that of ADT?

Yes I think I got a call from someone at ADT today, she left a message that I am still trying to decypher due to noise. No follow up call, no offer to visit, or to resolve the issue ASAP. In the good old days, and even today, anyone of the competition would have knocked on my door to check what is going on.

No, ADT is world #1... no personal service... just a lady on the phone

Please note ADT customers, when it comes to reporting stuff, then ADT do not have emails. Only phones to call. And with ADT that has been a major problem, cause what they say and what I say is then only on THEIR voice recorded system.

So ADT do not publish ANY Email addresses to the company, cause they hate it to have this kind of evidence as per the Electronic Communications Act of SA (2005). They prefer to have you wait on a line for as long as it takes and then you get put through to this clueless operator.

All the major competitors of ADT here in my region has been giving me direct numbers to the people involved.

Well, it is month end and ALL of this on Hello Peter, is actually helping me nothing since ADT is already deducting their D/O. Just continuening on their devious ways of how to run a multi billion $$$ business while we as customers just have to stick around.

Is ADT #1... hmmm well I think they are not just 1, or 2 out of 5

They are -5 below the scale of customer satisfaction!

Well, for the record... ADT never came up with a real solution for this. So we have migrated to Halt Security and their service has been excellent. We now pay 50% less than what we paid ADT for many years, and we are getting better service. We have a new alarm, something ADT refused to do without major contract replications, we have a radio signal, etc. Bigger is better? No, local is much smarter. We commend Halt Security for their excellent service.