Too quick to collect money but no service delivery

<p>I enquired mid November regarding the sms about the annual radio link fee. I was told by by sales agent as well as the accounts department that because I only signed up in August and having paid an annual fee in August for the radio fee I will not be billed now in December but rather in august 2017 for the next radio link fee. My December debit order went out today and I was billed for the radio link fee. I want a refund. I tried calling adt twice both times they promised to call me back but I am still waiting.</p>