Too BIG to care!!

I phoned on the 14th the control room enquiring when was the last time the received a power fail signal as i noticed that I wasn't getting the SMS's I used to get during loadshedding. I was informed that the last signal they got from my system was in October. I then asked the person I spoke to why they did not pick up my alarm is not sending signals and she said they have to many customers to be able to do that. This is very strange as they don't have to many customers to ensure that the debit orders are collected. I then informed her that I was leaving on holiday and need my alarm sorted asap. She said that that fals under a standby call out and I will be charged for it. I mentioned that it is radio issueand should be sorted by them free of charge as per agreement. She the promised that a technician will be send out on the 15th December. At 18h00 on the 15th December, nobody has pitched so I phoned again informing the person I spoke to that I might as well cancel my membership as I am going on holiday with a working alarm system that doesn't send signals. She then promised that someone will be at my house to sort it by 1pm on the 16th December. Guess what, another empty promise an I left for vacation with a armed alarm that will not be sending a signal if activated and my insurance most probably not willing to pay ou if God forbid something should happen! Thanks ATD Fertility for diligently take my hard earned monu and not giving a darn about me the loyalty customer for over 6 years!! I will be changing my service provider when getting back from holiday to a smaller company that still cares with competent personnel that actually do something instead of making promises to get rid of you over the phone.