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Patricia M

1 reviews | Active since Aug 2011

27 Sept 2025, 03:39

Title: ADT Debited My Account After Cancellation I cancelled my ADT account on 15 August 2025 and received confirmation of the cancellation, that my profile was now in suspended status, and that the final debit order would go off on 26 August 2025

Title: ADT Debited My Account After Cancellation I cancelled my ADT account on 15 August 2025 and received confirmation of the cancellation, that my profile was now in suspended status, and that the final debit order would go off on 26 August 2025. Despite this, ADT still debited my bank account on 26 September 2025, billing me for services not rendered. This shows a lack of proper administration and disregard for customer agreements. It is extremely frustrating to have to chase a company after honouring all the required notice periods. I have requested a full refund and written confirmation that my account is closed with no further debits. Until this is resolved, I do not recommend ADT to anyone looking for reliable service or ethical billing practices. Customers should be aware of these practices when dealing with ADT.

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Replies (1)
Adt Security
Adt Security's reply29 Sept 2025, 10:58
Official
Dear Patricia Makoni
 
We take note of your complaint.  You will be contacted by our Social Media Officer as soon as possible to discuss further. 
 
 Kind regards 
 Fidelity-Adt