JP
Johann P
1 reviews | Active since Mar 2009
31 May 2021, 07:35
Ticket: E3E67AF607309 & E3E67AF607309 Refers. Please provide service!
Servus, Ticket: E3E67AF607309 & E3E67AF607309 Refers. I have been battling from 27 Mai 2021 to get ADT to close my account and stop the debit order! Please can somebody in ADT just for once provide a service. Then you ask why people are cancelling there service. Well let me explain, ADT is in a mass market business providing security to his customers. The only two differentiator is service and price to be competitive, plain your business is the same service that any other security company can provide and it just goes down to price and service. Unfortunately ADT cannot provide any of the two. So please re-act to the tickets and close my account and stop the debit order!. Danke
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Replies (4)
Adt Security's replyOfficial
31 May 2021, 10:13Dear Mr Prins
We are in receipt of you Hello Peter complaint and would like to assist.
Can you please advise which branch you are with, as the cell number, customer code, e-mail address and the ticket numbers given, cannot be traced on our database.
Your urgent response would be highly appreciated, so that we can assist to resolve.
Thanks for the co-operation.
Kind Regards
Fidelity-Adt
We are in receipt of you Hello Peter complaint and would like to assist.
Can you please advise which branch you are with, as the cell number, customer code, e-mail address and the ticket numbers given, cannot be traced on our database.
Your urgent response would be highly appreciated, so that we can assist to resolve.
Thanks for the co-operation.
Kind Regards
Fidelity-Adt
Adt Security's reply31 May 2021, 10:13
Official
Dear Mr Prins
We are in receipt of you Hello Peter complaint and would like to assist.
Can you please advise which branch you are with, as the cell number, customer code, e-mail address and the ticket numbers given, cannot be traced on our database.
Your urgent response would be highly appreciated, so that we can assist to resolve.
Thanks for the co-operation.
Kind Regards
Fidelity-Adt
We are in receipt of you Hello Peter complaint and would like to assist.
Can you please advise which branch you are with, as the cell number, customer code, e-mail address and the ticket numbers given, cannot be traced on our database.
Your urgent response would be highly appreciated, so that we can assist to resolve.
Thanks for the co-operation.
Kind Regards
Fidelity-Adt
JP
Johann P's updateReviewer Update
31 May 2021, 15:11In the original complaint I have added the ADT Account number PRI00354. This is just delay tactics !! Please give me written confirmation for the following:
- That the account is closed.
- That the Debit Order is cancelled.
- Written Date and time for ADT to collect the ADT Property radio from my property.
- Written confirmation that this tickets and complaint is send to Mr Wahl Bartmann for his knowledge how his companies clients battle to get any service out of ADT!
JP
Johann P's update31 May 2021, 15:11
Reviewer Update
In the original complaint I have added the ADT Account number PRI00354. This is just delay tactics !! Please give me written confirmation for the following:
- That the account is closed.
- That the Debit Order is cancelled.
- Written Date and time for ADT to collect the ADT Property radio from my property.
- Written confirmation that this tickets and complaint is send to Mr Wahl Bartmann for his knowledge how his companies clients battle to get any service out of ADT!
Adt Security's replyOfficial
31 May 2021, 15:53Dear Mr Prins
I've managed to allocate the region which you fall under. I couldn't trace your details as I'm in Cape Town and your details fall under our PT branch.
I will escalate this to my colleagues at Head Office, to call your to further discuss.
Kind Regards
Fidelity-Adt
I've managed to allocate the region which you fall under. I couldn't trace your details as I'm in Cape Town and your details fall under our PT branch.
I will escalate this to my colleagues at Head Office, to call your to further discuss.
Kind Regards
Fidelity-Adt
Adt Security's reply31 May 2021, 15:53
Official
Dear Mr Prins
I've managed to allocate the region which you fall under. I couldn't trace your details as I'm in Cape Town and your details fall under our PT branch.
I will escalate this to my colleagues at Head Office, to call your to further discuss.
Kind Regards
Fidelity-Adt
I've managed to allocate the region which you fall under. I couldn't trace your details as I'm in Cape Town and your details fall under our PT branch.
I will escalate this to my colleagues at Head Office, to call your to further discuss.
Kind Regards
Fidelity-Adt
Adt Security's replyOfficial
04 Jun 2021, 07:26Dear Mr Prins
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt
Adt Security's reply04 Jun 2021, 07:26
Official
Dear Mr Prins
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt