PR
Peter R
1 reviews | Active since Jul 2012
01 Nov 2017, 06:11
Ticket: E1909F***: No response to my request for immediate cancellation of ADT service
As a result of poor reaction time to a break-in and lack of information on why their response time was slow, I emailed ADT and asked that their service be cancelled with immediate effect. Despite further emails and telephone calls, I have had no response! I want ADT out so I can appoint a security company which takes their responsibility seriously!
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Replies (2)
Adt Security's replyOfficial
02 Nov 2017, 07:56We thank you for bringing this to our attention. You will be contacted by someone soon to help resolve this matter.
Kind regards
Customer services
Adt Security's reply02 Nov 2017, 07:56
Official
We thank you for bringing this to our attention. You will be contacted by someone soon to help resolve this matter.
Kind regards
Customer services
PR
Peter R's updateReviewer Update
08 Nov 2017, 06:09No one has contacted me! ADT's reply was an empty reply to my complaint.
I have called twice, the first time speaking to Thabo last week. Neither Yolanda nor Mr Riskey were not at their desks and Thabo sent Mr Risky an email asking him to contact me... No response!
Yesterday I called again and Anhla took the call. Neither Yolanda nor Mr Risky were at their desks and she also emailed Mr Risky requesting that he call me yesterday.... No response!!
PR
Peter R's update08 Nov 2017, 06:09
Reviewer Update
No one has contacted me! ADT's reply was an empty reply to my complaint.
I have called twice, the first time speaking to Thabo last week. Neither Yolanda nor Mr Riskey were not at their desks and Thabo sent Mr Risky an email asking him to contact me... No response!
Yesterday I called again and Anhla took the call. Neither Yolanda nor Mr Risky were at their desks and she also emailed Mr Risky requesting that he call me yesterday.... No response!!