Threatening to confiscate equipment & high premium

After cancelling with ADT, they offered me a premium equal to what I paid 11 years ago!<br> On inception in 2004, I was led to believe the high premium was because 3 separate buildings were being monitored! However, I have only one radio!<br> Further, ADT repeatedly alleged that the equipment was their property, despite my wife informing the agent that we paid for it. <br> Had I not kept records, ADT would have removed equipment that I own! That is very alarming for a company that is supposed to protect it clients<br> I received a final email after I sent proof of payment, whereby ADT acknowledged that the equipment indeed is our property. However, my questions have not been answered:<br> 1. Did I pay this high premium for a rented system (as per their records) - a whopping R570 in 2015?<br> 2. Please explain how 11 years later ADT can offer me a premium of R265 when I cancel my contract?<br> 3. Why did your agent continue threatening to remove the system despite my wife informing her that we paid for the equipment?<br> 4. What would have happened had I not kept record of payment for the equipment?<br> Sad that a long standing customer can be treated in this dismal manner because of poor record keeping.<br>